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The Confirmation of Payee service appears in your online or mobile banking app when you edit an existing payee, make a one-off payment, or set up a new payee. The service makes it easier to check the name and account details of the person you’re paying.

The Confirmation of Payee service makes it easier for customers to check if the name and account details of the person they’re paying match their bank records, helping to reduce errors and provide added protection for payments. 

Today marks a significant step forward in protecting New Zealanders from payment mistakes and scams with the launch of the new Confirmation of Payee (CoP) service.

As New Zealand banks prepare to roll out the Confirmation of Payee service, customers should be wary of fraudsters pretending to be calling from banks.

In May 2024, the New Zealand Herald published an article covering the Confirmation of Payee service.

In April 2024, the New Zealand Banking Association (NZBA) announced on behalf of the banking industry that New Zealand’s retail banks were preparing to introduce a new service called Confirmation of Payee by the end of this year.

New Zealand’s banking sector is stepping up to address the growing threat of online scams and fraud, following requests from Hon. Andrew Bayly, Minister of Commerce and Consumer Affairs.