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It is a service for NZ based payments which provides a check to see if account names and account numbers match before making a payment. This reduces the risk of making a mistake and paying the wrong person, and can help to avoid scams.

A payee is the term used to describe the person or business that you are paying money to.

The Confirmation of Payee check is done using secure software. It compares the account information entered by the payer in their online or mobile banking app with the details held by the recipient's bank. The software checks if the entered account holder's name matches the bank's records for that account number. All account information used in the check is fully encrypted and is not stored after the process is complete.

Yes. To perform the Confirmation of Payee check, only account holder names and bank account numbers are collected and processed to perform the matching service. The service uses data encryption to perform the match and provide match notifications, without storing any personal information.

The service is built to comply with the Privacy Act 2020 and adheres to high security standards.

The new service began its New Zealand launch in November 2024.

Each bank is implementing the service in different stages with enhancements made over time. During this initial period, customers might find it is available from some banks and not others, alternatively it might be available on online banking platforms but not mobile banking apps, as different services become available.

In time, the service will also be applied to customers using business banking mobile apps and online business banking platforms.

In some instances, your bank or building society might not offer Confirmation of Payee. In this case, it’s especially important to make sure the details are correct with the person or business you are paying.

If your bank is participating in the Confirmation of Payee implementation, then yes. Check if your bank is participating.

Currently, we only perform the Confirmation of Payee check on payments made from personal online and mobile banking apps to New Zealand based accounts.

In time, the service will also be applied to customers using business banking mobile apps and online business banking platforms.

If you’re a business or government agency wanting to check account details early and often, before sending or receiving payments, VerifyBiz is the best fit. If your organisation issues accounts to customers and you’d like to request and respond to Confirmation of Payee checks on their behalf, Verify+ is the one for you. Take a look here, or talk to us and we’ll help you choose the right solution.

Some banks and account issuers provide the Confirmation of Payee service in their business banking offerings, but they work within the banking app and at the time of payment. VerifyBiz allows organisations to check account details earlier and outside the payment experience, for example before onboarding a supplier, paying an invoice, or setting up payroll. This also allows for account verification duties to be delegated outside of those with bank app access.